At the moment, we’re unfortunately unable to accept returns. Perfumes are considered hygiene products, and since we cannot verify whether a bottle has been opened or used, we’re not able to take them back. We understand this can be frustrating and are working on finding a logistics solution that would allow returns in the future. Thank you for your understanding and for shopping responsibly.

You will receive a tracking link via email once your order has been shipped.

We cannot make changes to an order—such as removing products or cancelling it—once it has been placed. Please double-check your cart before completing checkout.

Check your spam or promotions folder first. If you still don’t see it, contact our customer service to make sure your order was processed.

Contact us right away at contact@curiosa.se with your order number and a description of the issue, and we’ll help you resolve it quickly.

Shipping within Sweden costs 39 SEK, international shipping costs may vary.

Yes, we but only within Europe at the moment.

If your order hasn’t been shipped yet, we might be able to change the address. Please contact us immediately at contact@curiosa.se.

If your order arrives damaged or faulty, please contact us as soon as possible with photos of the packaging and items. We’ll do our best to resolve the issue quickly.

If the package is not collected and gets returned to us, a 69 SEK fee to cover the return shipping and handling costs is deducted from the refund amount.

You will receive a notification from via text or email.

It depends on where you are. Orders processed in Sweden will take around 3-7 business days to arrive, this includes order processing and production time. Overseas deliveries can take anywhere from 5-10 days depending on the country. 

We deliver all orders via DHL. Your package will be sent to the nearest DHL service point based on your delivery address.

Yes, if your item is clearly defective or if we’ve made a significant mistake with your order, you are eligible for a refund. Please contact us within 14 days of receiving your order, and we’ll be happy to assist you. We carefully review each case and will offer a refund or replacement depending on what is possible and agreed upon.

It may take up to 14 business days for the amount to appear in your account, depending on your bank or payment provider.

Yes, you will receive a confirmation email once your return is received and your refund has been issued.

Refunds are issued to the original payment method you used during checkout.