1. Order Confirmation
Confirmation of your order is sent automatically to the e-mail address that you have specified when creating your customer account. Please save the order confirmation, it could come in handy if you need to contact customer service.
You will normally receive your goods within a few days of placing your order. The time of delivery can be delayed if an item is temporary out of stock. If so, you will receive a message.
Before you confirm your order you will get information about fright charges.
4. Payment Alternatives
In the cash register you can choose which payment alternative you prefer. We reserve the right to send ordered goods COD if we consider it necessary.
5. Late Payment
If you pay by invoice the terms of payment is 30 days. If the payment is delayed we will charge interest on the outstanding balance as well as administrative and legal collection costs. The right to receive payment can take place without your permission.
6. Cooling of Period
As a consumer you have the right to a cooling of period of 14 days after receiving the goods. During this period you can regret your purchase without having to specify your reason for wanting to return the goods. The only condition is that you contact our Customer Service within 14 days of receiving the goods. In order to return the goods they must be unused, unhurt and in original package. Please return the goods together with the invoice or a copy of the invoice! Mark the invoice with “Regret Purchase”. The freight costs are paid by you, goods may not be returned COD.
If the goods you receive are defect or wrong we will replace them free of charge. You have to contact our Customer Service within 14 days of receiving the goods. Our Customer Service will send you a postage paid label for the returning goods. In order to return an item it has to be unused and in the same condition as when you received it. Please return the goods together with the invoice or a copy of the invoice and specify the reason for returning the goods. Note! You have to contact our Customer Service first to get the complaint approved and the returning freight paid.
8. Controversy regarding the terms and conditions above shall be settled by Swedish authorities/court of law.